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Convoy — troubleshooting and questions
My pin is not moving #
- Convoy must be open on screen: a web page cannot track a locked phone. Unlock and your pin jumps to the new place.
- Check you tapped Share my position and that location is allowed for the browser (iPhone: Settings → Privacy → Location Services → Safari; Android: Chrome → Site settings → Location).
- Turn on high accuracy / precise location. Indoors the position can be off.
"The convoy has not started yet" #
The host has not tapped Depart! yet. If you left the screen a short time and see this, wait a few seconds: Convoy rejoins by itself. If it stays, reopen the link.
"Convoy not found (or already closed)" #
The code is wrong, or the convoy ended or was idle too long (it is wiped after the trip length with nobody seen), or the server restarted. Ask the host to create a new one.
"This convoy is locked" or "The convoy is full" #
The host locked it, or 16 people are in. Ask the host to unlock or remove someone.
"Too many wrong codes" #
Wait a minute and try again.
I lose signal on the road #
Your seat is kept for the whole trip length and you rejoin by yourself when signal returns; friends see a faded "last seen" pin. Do not tap Leave.
Battery #
GPS and a lit screen use battery. Use a charger and a mount. Convoy keeps the screen awake while you share.
I can't type #
Driving mode locks typing above 20 km/h. Use the quick phrases, or switch on I'm a passenger (Trip tab) if you are not driving.
No sound for messages #
Messages are read aloud only in Driving mode and while the page is open; check the phone is not on silent and the browser can speak.
The map is blank or slow #
Check your connection. Map tiles need data. Try pulling the page to refresh; you rejoin automatically.
Navigation opens the wrong app #
Tap the ETA chip (or Trip → Navigate) and choose Google Maps, Waze or Apple Maps.
The family link says "not valid / expired / stopped" #
It was stopped, expired, or the convoy ended. The host can make a new one in Trip → Family.
Can I use Convoy with more than 16 people? #
Not yet. The limit is 16.
Does it work without data or in another country? #
It needs mobile data or Wi-Fi. It works anywhere there is data; place search and maps cover the world.
Does it cost anything? #
No. Free, no account.
More help #
Quick start · Host guide · Member guide · Safety and privacy