Effective 25 October 2026
Using Plaazaa as a member is free. This policy covers optional paid features, such as promoted posts, ads, wallet top-ups and paid Space tools.
1. When you can get a refund
- Charged by mistake — duplicate charges or charges you did not authorise: full refund.
- Feature not delivered — a paid feature that did not work because of a problem on our side: full or partial refund, or a credit if you prefer.
- Changed your mind — within 7 days of purchase, if the feature has not been used (for example, an ad that has not started showing): full refund.
2. When refunds are not available
- Ads or promotions that have already run, for the part that ran.
- Accounts closed for breaking our Terms of Use.
- Deals between members in the market — please settle these directly with the other member.
3. How to ask
Use the Request a refund form, or email support@plaazaa.com with your username, the date and amount of the payment and the reason. We reply within 7 days and, once approved, return the money to your original payment method within 14 days (your bank may take longer).
4. Your legal rights
This policy does not limit any rights you have under Thai consumer protection law.
